Refund policy
Return and Refund Policy
30-Day Return Window
NutrixPro accepts returns of eligible products within 30 days of delivery.Products must be unused, unopened, and in their original packaging, unless the item arrived damaged, defective, or incorrect.
How to Start a Return
Contact support@nutrixpro.com with your order number and the item you would like to return. Please wait for return instructions before sending your package.Return Shipping
Customers are responsible for return shipping costs for standard returns. NutrixPro will cover return shipping when an item arrives damaged, defective, or incorrect.Damaged, Defective, or Incorrect Orders
If there is a problem with your order, contact support@nutrixpro.com as soon as possible with your order number and details of the issue so we can assist you.Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears in your account.Non-Returnable Items
Opened or used products are not eligible for standard returns unless the product arrived damaged, defective, or incorrect. Products purchased from another retailer or marketplace must be returned through that retailer according to its return policy.Contact Us
For return or refund questions, contact:
support@nutrixpro.com
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